Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the websites, software, and services provided by JR Grow LLC ("JR Grow", "we", "us", or "our"). By accessing our website, signing up for an account, or paying for any service, you ("you", "Client", or "Subscriber") agree to be bound by these Terms in their entirety.

1. Agreement to Terms

By accessing or using our services in any capacity — including, without limitation, visiting our website, completing a contact form, signing up for a free trial, paying any subscription fee, or receiving deliverables — you confirm that:

1. You are at least 18 years of age;
2. You have full legal authority to enter into this agreement on behalf of yourself or the entity you represent;
3. You have read, understood, and accepted these Terms in full;
4. You agree that this agreement is binding and enforceable to the maximum extent permitted by law.

If you do not agree with any portion of these Terms, you must immediately discontinue use of all services and may not register an account or purchase a subscription.

2. Definitions

• "Services" means all websites, software, automations, communications, hosting, design, marketing, and consulting work provided by JR Grow.
• "Subscription" means any recurring monthly or annual paid plan offered by JR Grow.
• "Platform" means the JR Grow software dashboard, integrations, and any third-party tools provided as part of the Services.
• "Deliverables" means any work product produced by JR Grow including websites, automations, copy, designs, and configured systems.
• "Client Content" means any text, images, logos, business information, customer data, or other materials provided to JR Grow by the Client.

3. Description of Services

JR Grow provides marketing and operational systems for service-based businesses, including but not limited to: custom website design and hosting, lead capture and follow-up automations, missed-call text-back systems, automated review collection ("Review Engine"), customer relationship management ("CRM"), local search engine optimization ("Local SEO"), Google Business Profile optimization, and related consulting and configuration work.

The exact scope of Services depends on the subscription plan you purchase and any custom statement of work agreed to in writing. JR Grow reserves the right to modify, expand, or discontinue features of the Services at any time, with or without notice, provided that material changes affecting active Subscribers will be communicated by email at least fourteen (14) days in advance where reasonably practicable.

4. Account Registration & Security

To access most Services, you must register for an account and provide accurate, current, and complete information. You agree to:

• Maintain the accuracy of your account information;
• Keep your password and access credentials confidential;
• Be solely responsible for all activity occurring under your account;
• Notify JR Grow immediately of any unauthorized access or security breach.

JR Grow is not liable for any loss or damage arising from your failure to comply with the above. We reserve the right to suspend or terminate any account suspected of unauthorized use, fraudulent activity, or breach of these Terms.

5. Subscription Plans & Pricing

JR Grow currently offers the following subscription plan(s):

5.1 Contractor Advanced — $297/month

Includes:

• Custom marketing website (10–20 pages) with hosting and standard maintenance;
• Automated lead follow-up via SMS and email;
• Missed-call text-back system;
• 5-Star Review Engine (automated collection & publication);
• One-Click marketing campaigns to past customers;
• On-site SEO and Google Business Profile optimization;
• CRM dashboard, lead pipeline, and basic reporting;
• Email support during US business hours.

5.2 Annual Plan — 1 Month Free

Clients who pre-pay twelve (12) months of subscription receive one (1) month complimentary, paying eleven (11) months of fees in advance ($3,267 USD). Annual prepayments are non-refundable, non-transferable, and not pro-rated.

5.3 Pricing Changes

JR Grow reserves the right to modify subscription pricing at any time. Existing Subscribers will be notified by email at least thirty (30) days before any price increase takes effect. Continued use of the Services after a price change constitutes acceptance of the new pricing.

6. Billing & Auto-Renewal

6.1 Advance Payment

All subscription fees are billed in advance of the service period. Monthly subscriptions are billed every thirty (30) days from the date of your initial payment. Annual subscriptions are billed in full at the start of each twelve-month term.

6.2 Auto-Renewal

By providing payment information, you authorize JR Grow (or its payment processor) to automatically charge your payment method on each renewal date until you cancel in writing. Subscriptions automatically renew on a rolling basis at the then-current rate. We will not be required to send reminder notices prior to renewal.

6.3 Payment Methods

Payment is collected through our authorized payment processor (currently Stripe, Inc.). You represent that any payment method you provide is valid, that you are authorized to use it, and that the billing information you supply is accurate. JR Grow does not store full payment card numbers on its own servers.

6.4 Failed Payments

If a payment fails, JR Grow may attempt the charge up to three (3) times over seven (7) days. If payment cannot be collected, your access to Services may be suspended without notice and reactivation may require payment of any outstanding balance plus a late-payment fee of $25 USD. Continued non-payment may result in termination of your subscription and forwarding of the unpaid balance to a third-party collections agency, the costs of which you agree to pay.

6.5 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are solely responsible for the payment of any such taxes, except for taxes assessable against JR Grow based on its net income.

7. Usage-Based Charges & Pass-Through Costs

In addition to the base subscription fee, certain features incur usage-based charges that are billed separately ("Pass-Through Costs"). These include but are not limited to:

• Phone numbers: Local — $1.15/month per number; Toll-Free — $2.15/month per number;
• SMS (US/Canada): $0.0079 per segment, inbound or outbound;
• MMS (US/Canada): $0.020 outbound; $0.010 to $0.020 inbound;
• Voice calls: $0.0180/min outbound; $0.0085–$0.0220/min inbound;
• Number intelligence (lookups, validation): $0.005–$0.010 per query;
• Email sending (where applicable): at cost-pass-through plus a 10% administrative fee.

Pass-Through Costs are deducted from a pre-funded "wallet" balance maintained on your account. When the wallet balance falls below the threshold you configure, JR Grow will automatically replenish your wallet using your registered payment method. Pricing for Pass-Through Costs may change at any time without prior notice if the underlying carrier or vendor adjusts its rates.

8. No Refund Policy

All payments made to JR Grow are final and non-refundable. This includes, without limitation, monthly and annual subscription fees, setup fees (if any), pre-funded wallet balances, and Pass-Through Costs already incurred.

By signing up for our Services, you expressly acknowledge and agree that:

• Our Services include custom-built deliverables (websites, automations, configurations) that begin immediately upon engagement;
• The cost of producing these custom deliverables is incurred at the start of each billing cycle and is non-recoverable;
• Cancellation of an active subscription will not entitle you to any refund of fees already paid for the current billing period;
• You waive any right to a refund under any consumer-protection statute, common-law theory, or other legal basis to the maximum extent permitted by applicable law;
• No partial refunds, credits, or pro-rated billing will be issued for unused portions of a billing period.

Exception: If JR Grow, in its sole discretion, determines that a service was not delivered as represented due to a material failure on our part, we may issue a service credit applicable toward future subscription fees. This is offered as a courtesy and is not an admission of liability.

9. Cancellation

You may cancel your subscription at any time. Cancellation must be submitted in writing by emailing cancel@jrgrow.com at least seventy-two (72) hours before your next billing date. Cancellations submitted after that window will take effect at the end of the following billing cycle.

Upon cancellation:

• You will retain access to the Services through the end of your current paid billing period;
• No further charges will be made after the effective cancellation date;
• Your website, automations, phone numbers, CRM data, and review pipeline will be deactivated. We will provide a one-time export of your CRM contacts and reviews if requested in writing within thirty (30) days of cancellation;
• Your domain name, if registered through JR Grow, will be transferred to you upon written request and verified ownership; transfer fees imposed by the registrar are your responsibility.

JR Grow reserves the right to disable or deactivate inactive accounts, archived data, and dormant subscriptions thirty (30) days after cancellation.

10. Chargebacks

You expressly agree not to initiate a chargeback, payment dispute, or reversal for any subscription fee or Pass-Through Cost validly billed under these Terms. Doing so constitutes a material breach of this agreement.

In the event a chargeback is filed, JR Grow reserves the right to:

• Submit complete contract acceptance evidence, platform usage logs, and proof of delivery to the cardholder's bank;
• Immediately suspend or terminate all Services without notice;
• Recover the disputed amount, together with any chargeback fees, processing costs, attorney fees, and collection expenses, through any lawful means including civil action;
• Forward the matter to a collections agency and report the unpaid balance to consumer credit bureaus where lawful;
• Permanently bar you and any affiliated business from future Services.

11. SMS Communications & A2P 10DLC Compliance

Our Services include the sending and receiving of SMS and MMS messages on behalf of you and to your customers via the U.S. carriers' A2P 10DLC framework. By using SMS-related features, you agree to the following:

11.1 Consent

You will only send messages to recipients who have provided express written consent to receive such messages, in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA Messaging Principles & Best Practices, and all applicable state and federal laws.

11.2 Opt-Out

You will honor all opt-out requests immediately. Recipients can text STOP at any time to be removed; HELP for support information. Standard message and data rates apply per recipient's carrier plan.

11.3 Prohibited Content

You may not use SMS for content related to: illegal substances, weapons, hate speech, harassment, fraudulent schemes, gambling (where prohibited), adult content, or any other content prohibited by carrier policy or applicable law. Violation will result in immediate termination of SMS privileges and possible account suspension.

11.4 Liability

You are solely responsible for the content of all messages sent through your account and for ensuring those messages comply with all applicable laws. JR Grow does not guarantee message delivery and is not liable for delays, undelivered messages, or carrier filtering.

12. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information needed to perform the Services (including business details, photos, content, login credentials for required third-party accounts);
• Respond to onboarding and review requests from JR Grow within five (5) business days; delayed responses may extend project timelines without liability to JR Grow;
• Maintain valid ownership and rights to all Client Content provided;
• Use the Services in compliance with all applicable laws, regulations, and third-party platform policies (Google, Meta, Stripe, carriers);
• Promptly notify JR Grow of any operational issue, change in business circumstances, or third-party complaint that may affect the Services.

13. Acceptable Use Policy

You agree not to:

• Use the Services for any unlawful, fraudulent, deceptive, or harmful purpose;
• Send unsolicited communications, "spam," or content that violates anti-spam laws;
• Impersonate any person or entity or misrepresent your affiliation;
• Attempt to gain unauthorized access to any portion of the Platform, other accounts, or related infrastructure;
• Reverse-engineer, decompile, or disassemble any portion of the Platform;
• Resell, sublicense, or otherwise commercially exploit the Services without our prior written consent;
• Upload viruses, malware, or any code designed to disrupt the Services;
• Use the Services in any manner that could damage, disable, overburden, or impair the Platform.

Violation of this section is grounds for immediate termination without refund.

14. Intellectual Property

14.1 JR Grow IP

All software, platform code, design templates, methodology, brand names, logos, copy frameworks, and proprietary processes used to deliver the Services are and remain the exclusive property of JR Grow LLC. Nothing in these Terms grants you any rights to such intellectual property except a limited, non-transferable, revocable license to use the Services during the term of your subscription.

14.2 Client Content

You retain ownership of all Client Content. By providing Client Content, you grant JR Grow a worldwide, royalty-free, non-exclusive license to use, store, modify, display, and transmit such content for the sole purpose of delivering the Services.

14.3 Deliverables

Upon full payment of all fees due, you receive a non-exclusive, perpetual license to use the custom Deliverables (e.g., your website's HTML/CSS, your business copy) for your own business purposes. Underlying templates, frameworks, software, and methodology remain the property of JR Grow.

14.4 Portfolio Use

You grant JR Grow permission to display your business name, logo, website screenshots, and aggregate (anonymized) results in our portfolio, marketing materials, and case studies. You may opt out of this by emailing legal@jrgrow.com at any time.

15. Service Availability

JR Grow targets 99.5% uptime for hosted websites and the Platform on a monthly basis, excluding scheduled maintenance and Force Majeure events. No specific uptime is guaranteed. No service credits or refunds are issued for downtime; the foregoing is a target, not a contractual SLA.

We rely on third-party providers (hosting, telecom carriers, Google services, payment processors). Outages, rate limiting, or policy changes by these providers are outside our control and do not constitute a breach of these Terms.

16. Changes to Services or Terms

JR Grow may update, modify, suspend, or discontinue any feature of the Services at any time. We may also revise these Terms at our discretion. Material changes will be posted to this page with a new "Last updated" date and, where required by law, communicated by email at least thirty (30) days in advance. Continued use of the Services after such changes constitutes your acceptance of the updated Terms.

17. Termination by JR Grow

We may suspend or terminate your account, with or without notice, if we determine in our sole discretion that you have:

• Breached any provision of these Terms;
• Engaged in fraud, chargeback abuse, or misuse of the Services;
• Created legal exposure for JR Grow;
• Failed to pay any amount when due;
• Become subject to bankruptcy, insolvency, or similar proceedings.

Upon termination by JR Grow for cause, no refund of any kind will be issued, and you remain liable for any unpaid amounts.

18. Privacy & Data Protection

Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the data handling practices described therein.

You are responsible for ensuring that your collection, use, and storage of customer data through the Platform complies with all applicable privacy laws, including (without limitation) the CCPA, CPRA, GDPR (where applicable), and TCPA. You agree to indemnify JR Grow against any claim arising from your handling of customer data.

19. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. JR Grow expressly disclaims all warranties, including without limitation: warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted service, security, or specific business outcomes (including but not limited to lead volume, conversion rates, revenue increases, or search ranking position).

No oral or written information or advice given by JR Grow or its representatives shall create any warranty not expressly stated in these Terms.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JR GROW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF JR GROW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO JR GROW IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

21. Indemnification

You agree to indemnify, defend, and hold harmless JR Grow, its officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your violation of these Terms;
• Your violation of any third-party right (including intellectual property, privacy, or contract rights);
• Your Content or its use by JR Grow as authorized hereunder;
• Your use of the SMS, voice, or email features of the Services;
• Your collection, processing, or transmission of personal data through the Platform.

22. Dispute Resolution & Arbitration

22.1 Informal Resolution

Before initiating any formal proceeding, the parties agree to attempt resolution by good-faith negotiation for at least sixty (60) days from the date written notice of the dispute is delivered to legal@jrgrow.com.

22.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware (or such other location as both parties agree in writing). Judgment on the award may be entered in any court of competent jurisdiction.

22.3 Class Action Waiver

YOU AND JR GROW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

22.4 Exception

Notwithstanding the above, either party may bring an action in small-claims court for disputes within that court's jurisdiction, or seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

23. Governing Law & Venue

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Subject to the arbitration clause above, any judicial action must be brought in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of those courts.

24. Miscellaneous

24.1 Force Majeure

Neither party will be liable for failure or delay in performance due to causes beyond reasonable control, including without limitation: acts of God, natural disasters, pandemics, war, terrorism, riots, strikes, internet or telecommunications outages, governmental actions, or third-party service failures.

24.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

24.3 No Waiver

Failure or delay by JR Grow to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

24.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without JR Grow's prior written consent. JR Grow may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

24.5 Independent Contractors

The relationship between the parties is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

24.6 Notices

All notices to JR Grow must be in writing and sent to legal@jrgrow.com. Notices to you may be sent to the email address on file for your account and shall be deemed received when sent.

24.7 Entire Agreement

These Terms, together with our Privacy Policy and any signed statement of work, constitute the entire agreement between you and JR Grow regarding the Services and supersede all prior or contemporaneous communications, proposals, or agreements, written or oral.

24.8 Headings

Section headings are for convenience only and do not affect interpretation.

25. Contact

Questions about these Terms? Reach us at:

• Email: legal@jrgrow.com
• Cancellations: cancel@jrgrow.com
• Support: support@jrgrow.com
• Mailing address: JR Grow LLC, [Insert Registered Address], Delaware, USA

By using the JR Grow website or any of our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.